06/18/16 – Have been a faithful, frequent flyer buyer for over 30 many years. I h ave never found these kinds of weak shopper service and apathetic attitudes from AA workers. Presently sitting down at Miami Worldwide, on a clear sunny saturday early morning, touring with 2 young kids looking to reach Asheville on your own airlines (file locator: WCEARA), but our flight to Charlotte was quickly delayed, creating us to overlook our flight to Asheville, all other flights are entire, we have been sent Again by means of protection due to the fact your staff members in the gate couldn’t (or wouldn’t), help us (that was exciting), then needed to run again Ahead of we could get for the ticket counter since the flight departure was bumped again up!
My partner and I ended up booked for honeymoon to NYC on Nov nine, 2015. Document locator: VDEURG. Within the working day we ended up to leave, Our flight #4378 was cancelled on account of no crew. We were booked for later flight #5738, costing us a 50 % day of getaway. The 2nd flight was then cancelled because of upkeep dilemma. Numerous possibilities were presented but practically nothing that would get us to NYC n the 9th. We experienced garanteed reservations at Hampton Inn, Occasions Square at $317 a night which were non-refundable as it had been under 24 several hours. We ere available a flight to Dallas that may get us away from Pensacola late but provided that we drove an hour or so away to Fort Walton Seaside airport. We took it, obtained in late and still left soon after four hrs sleep the next day. That Price us yet another $177.00 in lodge costs. My partner’s luggage under no circumstances arrived in Dallas as we ended up promised it will- mine took above an hour to locate mainly because it wasn't within the carousel with the remainder of the flights luggage, We bought into NYC each day right after our honeymoon was to start out, with loads of strain and price.
Experienced excellent purchaser service sine one/17. Been pulled from the FRA flight and stayed for two days in Philly. Right now one/19 I'll resume my flight to FRA with as many as par documentation. To my shock the ticket agent for the check in counter had been Completely rude, not helpful and envisioned me to seek out my luggage which was checked in on the seventeenth Which I had been unable to retrieve Once i was pulled from the flight on Sunday.
Rather than a repeat of the, it seems the weather ought to be viewed closer. You can find as of now a 80% prospect of rain, storm, achievable tornado outbreaks.
AA dropped my baggage in Miami by not possessing it with me on my flight to Talahassee, Fl and Once i lodged a criticism they gave me a file locator to examine status. It took 3 times for getting my luggage and I needed to vacation to Panama City Aprt to have my baggage after Tallahassee Aprt received it and sent it to Atlanta then to Personal computer by Delta.
I wished to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to lots of trouble to locate me One more flight and to reroute my baggage. Gary was pleasurable and helpful and quiet, and I really appreciated how tough he worked to help me.
This is often with reference to flight 580 from charolet to Miami yesterday early morning, when I very first received to my seat I felt it was just a mess. There was soda spilled inside the chair and arm relaxation. There was trash from the last flight at the back of the seat forward of me. When I asked to acquire it cleaned up I used to be specified no reaction and I had been still left to take a seat in a very sticky seat for almost 3 several hours! This was the worst in aircraft knowledge I have at any time been given certainly.
New flight from Austin to Ft Myers on which I had requested wheelchair guidance did not offer any jetway assistance and Totally practically nothing in Ft Myers from airplane to baggage declare and NOONE to ask.
Every so often you discover a person who really do the job they are paid out to carry out. I don't just identified one , I found a number of at American Airlines .When touring 01/twenty five/sixteen from St. Louis Mo. to Ft Lauderdale I still left my black canvas Ralph Lauren polo keep it up with the gate, I was not permitted from the plane to retrieve it as the doorway was closed along with the jetway eliminated.
touring from Miami to Lima on Saturday March 21 even though I reserve the seats in advance I received the final row on the right facet through the window and the seat didn't shift generating my flight tough ., on how back again on flight # 918 the service was worst. through the sign in I had to open my fit instances to even up the weigth . After i offer you to pay for the 3 further kilos they attempt to cost me $ one hundred eighty.00per suit scenario. avoiding to pay for $ 480.00 I had to go on he ground to move all over my belongins ,I needed to go back to the counter for the reason that out seats ( we were being # 10 on line at sign in ) had been separates, following that we had to maintain walking on the gates as the counter personnel never ever gave us the gate amount, ( when i ask with regard to the gate information to another amercian ailines staff in gate 26 he pointed on the gate screan ) this time the seats felt more compact that common , the foodstuff was awful, the bread was so hard , the lettuce over the salad glance aged , I returned the meals the same way that I gained it, the light turns off though im examining severeal situations that I had to maintain my finger over the swap to carry on reading through immediately after five awful hrs I got to the summary which i wont journey on American Airways once more
I gained the down below response from American Airways after I refused their offer you of the $twenty five.00 vacation voucher for horrendous service. My reviews have been posted on This page Nonetheless they were eradicated. Their insufficient service Price me time and expense, which I can't get again and so they Believe $twenty five.
American Airways Consumer service hotline is easily available and customer helpful. Sadly, You should hold out approximately 2 minutes to speak with a purchaser service consultant. You should listen to an extended speech concerning latest updates.
Just creating to Enable you recognize inspite of The problem in attending to my destination on March 2, 2016, as well as the disappointment I'd Along with the scheduling from you, I was next very pleased with the staff at Charlotte, North Carolina. Everything I arrived in connection with have been most helpful and sort.
We are very disappointed aiming to learn about our edge miles. Account numbers BBB88568 and 18NH898. We have been scheduled to fly to India March 2012 and all flights to India ended up canceled. We must know our miles status and when any miles have been canceled we'd like them reinstated.